/* Mesa de Ayuda — Torre Corporativa Acueducto */
:root {
  --ink: #17222e;
  --ink-suave: #5a6a7a;
  --fondo: #eef1f4;
  --carta: #ffffff;
  --linea: #dde3e9;
  --agua: #0f6e7e;        /* acento principal: acueducto */
  --agua-suave: #e3f0f2;
  --ambar: #c98a1f;       /* tarjetas de acceso */
  --ambar-suave: #faf1de;
  --rojo: #b3372f;
  --verde: #2e7d4f;
  --radio: 10px;
  font-size: 15px;
}
* { margin: 0; padding: 0; box-sizing: border-box; }
body {
  font-family: 'Archivo', system-ui, -apple-system, sans-serif;
  background: var(--fondo);
  color: var(--ink);
  min-height: 100vh;
}
a { color: var(--agua); text-decoration: none; }

/* ------------------------------------------------ Barra lateral */
.rail {
  position: fixed; inset: 0 auto 0 0; width: 230px;
  background: var(--ink); color: #cbd6e0;
  display: flex; flex-direction: column; padding: 22px 0;
}
.rail-marca { display: flex; gap: 11px; align-items: center; padding: 0 20px 22px; }
.marca-logo-caja {
  width: 44px; height: 44px; border-radius: 8px; flex-shrink: 0;
  background: #fff; padding: 5px;
  display: grid; place-items: center;
}
.marca-logo-img { max-width: 100%; max-height: 100%; object-fit: contain; }
.marca-logo-caja.marca-logo-fallback {
  background: linear-gradient(160deg, var(--agua) 0%, #0a4b57 100%);
}
.marca-logo-caja.marca-logo-fallback::after {
  content: "TA"; color: #fff; font-weight: 800; font-size: .95rem; letter-spacing: .04em;
}
.marca-texto { display: flex; flex-direction: column; line-height: 1.25; }
.marca-texto strong { color: #fff; font-size: .98rem; }
.marca-texto span { font-size: .74rem; color: #8b9aa8; letter-spacing: .05em; text-transform: uppercase; }
.rail nav { display: flex; flex-direction: column; margin-top: 8px; flex: 1; min-height: 0; overflow-y: auto; }
.rail nav a {
  color: #b8c4cf; padding: 11px 20px; font-size: .93rem; font-weight: 500;
  border-left: 3px solid transparent; flex-shrink: 0;
}
.rail nav a:hover { color: #fff; background: rgba(255,255,255,.04); }
.rail nav a.activo { color: #fff; border-left-color: var(--agua); background: rgba(15,110,126,.18); }
.rail-pie { padding: 16px 20px 0; border-top: 1px solid rgba(255,255,255,.08); flex-shrink: 0; }
.pie-usuario { display: flex; flex-direction: column; line-height: 1.3; margin-bottom: 10px; }
.pie-usuario strong { color: #fff; font-size: .9rem; }
.pie-usuario span { font-size: .76rem; color: #8b9aa8; }
.btn-salir { font-size: .82rem; color: #8b9aa8; }
.btn-salir:hover { color: #fff; }

main { padding: 30px 34px 60px; max-width: 1180px; }
main.con-rail { margin-left: 230px; }
main.pantalla-login { padding: 0; max-width: none; }
main.pantalla-publica { padding: 0; max-width: none; }

/* ------------------------------------------------ Encabezados */
.cabecera { display: flex; justify-content: space-between; align-items: flex-end; gap: 16px; margin-bottom: 22px; flex-wrap: wrap; }
.cabecera h1 { font-size: 1.45rem; font-weight: 700; letter-spacing: -.01em; }
.cabecera .sub { color: var(--ink-suave); font-size: .9rem; margin-top: 3px; }

/* ------------------------------------------------ Tarjetas y stats */
.grid-stats { display: grid; grid-template-columns: repeat(auto-fit, minmax(170px, 1fr)); gap: 14px; margin-bottom: 26px; }
.stat {
  background: var(--carta); border: 1px solid var(--linea); border-radius: var(--radio);
  padding: 16px 18px;
}
.stat .num { font-size: 1.9rem; font-weight: 800; letter-spacing: -.02em; }
.stat .lbl { font-size: .8rem; color: var(--ink-suave); text-transform: uppercase; letter-spacing: .06em; margin-top: 2px; }
.stat.alerta .num { color: var(--rojo); }

.carta {
  background: var(--carta); border: 1px solid var(--linea);
  border-radius: var(--radio); padding: 20px 22px; margin-bottom: 20px;
}
.carta h2 { font-size: 1.02rem; font-weight: 700; margin-bottom: 14px; }

/* ------------------------------------------------ Tabla de tickets */
table { width: 100%; border-collapse: collapse; font-size: .9rem; }
th { text-align: left; font-size: .74rem; text-transform: uppercase; letter-spacing: .07em;
     color: var(--ink-suave); padding: 8px 10px; border-bottom: 2px solid var(--linea); }
td { padding: 11px 10px; border-bottom: 1px solid var(--linea); vertical-align: middle; }
tr:hover td { background: #f7f9fa; }
td a.folio-link { font-weight: 600; }

/* Folio con estilo de tarjeta de acceso */
.chip-folio {
  display: inline-flex; align-items: center; gap: 7px;
  font-weight: 700; font-size: .82rem; letter-spacing: .03em;
  padding: 4px 10px; border-radius: 6px;
}
.chip-folio::before { content: ""; width: 9px; height: 9px; border-radius: 2px; }
.chip-folio.MNT { background: var(--agua-suave); color: var(--agua); }
.chip-folio.MNT::before { background: var(--agua); }
.chip-folio.TAR { background: var(--ambar-suave); color: var(--ambar); }
.chip-folio.TAR::before { background: var(--ambar); }

/* Estados */
.badge { display: inline-block; padding: 3px 10px; border-radius: 20px; font-size: .78rem; font-weight: 600; }
.badge[data-e="Nuevo"]                  { background: #e8eef9; color: #2b57a8; }
.badge[data-e="Supervisor Asignado"]    { background: var(--agua-suave); color: var(--agua); }
.badge[data-e="Técnico Asignado"]       { background: #e6f0fa; color: #3f8fae; }
.badge[data-e="Realizado"]              { background: var(--ambar-suave); color: var(--ambar); }
.badge[data-e="Concluido Supervisado"]  { background: #e5f2ea; color: var(--verde); }
.badge[data-e="Cerrado"]                { background: #edeff1; color: var(--ink-suave); }
.badge[data-e="Nueva"]                  { background: #e8eef9; color: #2b57a8; }
.badge[data-e="En proceso"]             { background: var(--agua-suave); color: var(--agua); }
.badge[data-e="Entregada"]              { background: #e5f2ea; color: var(--verde); }
.badge[data-e="Rechazada"]              { background: #fbeae9; color: var(--rojo); }
.badge[data-e="Activa"]                 { background: #e5f2ea; color: var(--verde); }
.badge[data-e="Inactiva"]               { background: #edeff1; color: var(--ink-suave); }
.badge[data-e="Reportada"]              { background: #fbeae9; color: var(--rojo); }

.badge[data-pago="Pagada"]              { background: #e5f2ea; color: var(--verde); }
.badge[data-pago="Pendiente de pago"]   { background: var(--ambar-suave); color: var(--ambar); }

/* Íconos de descarga de factura/XML en listados */
.celda-descargas { white-space: nowrap; }
.icono-descarga {
  display: inline-block; margin-right: 6px; padding: 3px 9px; border-radius: 20px;
  font-size: .76rem; font-weight: 600; background: var(--agua-suave); color: var(--agua);
  border: 1px solid transparent;
}
.icono-descarga:hover { background: #d5e9ec; }
.icono-descarga-vacio {
  background: transparent; color: var(--ink-suave); border: 1px dashed var(--linea);
  cursor: default; opacity: .6;
}

.prio { font-size: .8rem; font-weight: 600; }
.prio.Urgente { color: var(--rojo); }
.prio.Alta { color: #b3612f; }
.prio.Media { color: var(--ink-suave); }
.prio.Baja { color: #8b9aa8; }

/* ------------------------------------------------ Formularios */
label { display: block; font-size: .8rem; font-weight: 600; color: var(--ink-suave);
        margin: 14px 0 5px; text-transform: uppercase; letter-spacing: .05em; }
input[type=text], input[type=email], input[type=password], select, textarea {
  width: 100%; padding: 9px 12px; border: 1px solid var(--linea); border-radius: 7px;
  font: inherit; background: #fff; color: var(--ink);
}
input:focus, select:focus, textarea:focus { outline: 2px solid var(--agua); outline-offset: -1px; border-color: var(--agua); }
textarea { min-height: 110px; resize: vertical; }
.fila { display: grid; grid-template-columns: 1fr 1fr; gap: 0 18px; }
.fila-3 { display: grid; grid-template-columns: 1fr 1fr 1fr; gap: 0 18px; }

.btn {
  display: inline-block; border: 0; cursor: pointer; font: inherit; font-weight: 600;
  padding: 10px 20px; border-radius: 7px; background: var(--agua); color: #fff;
  margin-top: 18px;
}
.btn:hover { background: #0a5764; }
.btn-sec { background: #fff; color: var(--ink); border: 1px solid var(--linea); }
.btn-sec:hover { background: #f2f4f6; }
.btn-mini { padding: 5px 12px; font-size: .8rem; margin-top: 0; }
.btn-peligro { background: #fff; color: var(--rojo); border: 1px solid #e5c9c7; }
.btn-peligro:hover { background: #fbf1f0; }

/* Selector de tipo en nuevo ticket */
.selector-tipo { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; margin-top: 6px; }
.selector-tipo input { display: none; }
.selector-tipo .opcion {
  border: 2px solid var(--linea); border-radius: var(--radio); padding: 16px;
  cursor: pointer; transition: border-color .15s;
}
.selector-tipo .opcion strong { display: block; font-size: .98rem; }
.selector-tipo .opcion span { font-size: .82rem; color: var(--ink-suave); }
.selector-tipo input:checked + .opcion.mnt { border-color: var(--agua); background: var(--agua-suave); }
.selector-tipo input:checked + .opcion.tar { border-color: var(--ambar); background: var(--ambar-suave); }

/* ------------------------------------------------ Filtros */
.filtros { display: flex; gap: 10px; flex-wrap: wrap; margin-bottom: 16px; align-items: center; }
.filtros select, .filtros input { width: auto; min-width: 150px; }
.filtros .btn { margin-top: 0; padding: 9px 16px; }
.filtros label {
  display: flex; align-items: center; gap: 6px; margin: 0;
  text-transform: none; font-weight: 500; color: var(--ink); font-size: .88rem;
}
.filtros label input[type=date] { min-width: 0; }
.tabla-scroll { overflow-x: auto; }
.tabla-mescat th, .tabla-mescat td { text-align: center; white-space: nowrap; }
.tabla-mescat th:first-child, .tabla-mescat td:first-child { text-align: left; white-space: normal; }
.tabla-mescat tr:last-child td { border-top: 2px solid var(--linea); }

/* ------------------------------------------------ Detalle de ticket */
.detalle-grid { display: grid; grid-template-columns: 1fr 320px; gap: 20px; align-items: start; }

/* Paso actual del flujo: siempre visible y prominente */
.carta-paso-actual { border: 1px solid var(--agua); background: var(--agua-suave); }
.paso-etiqueta {
  display: inline-block; font-size: .74rem; font-weight: 700; text-transform: uppercase;
  letter-spacing: .07em; color: var(--agua); background: #fff; padding: 3px 10px;
  border-radius: 20px; margin-bottom: 12px;
}
.carta-paso-actual h2 { margin-top: 0; }

/* Captura excepcional: colapsada por defecto */
.carta-excepcion { border-color: var(--ambar); }
.carta-excepcion summary {
  cursor: pointer; font-size: 1.02rem; font-weight: 700; list-style: none; color: var(--ambar);
}
.carta-excepcion summary::-webkit-details-marker { display: none; }
.carta-excepcion summary::before { content: "▸ "; }
.carta-excepcion[open] summary::before { content: "▾ "; }
.carta-excepcion[open] summary { margin-bottom: 14px; }
.carta-excepcion .nota {
  font-size: .85rem; color: var(--ink-suave); background: var(--ambar-suave);
  border-radius: 7px; padding: 10px 12px; margin-bottom: 14px;
}
.meta-lista { display: grid; gap: 10px; font-size: .9rem; }
.meta-lista .fila-meta { display: flex; justify-content: space-between; gap: 10px; }
.meta-lista .k { color: var(--ink-suave); }
.historial { list-style: none; }
.historial li { padding: 12px 0; border-bottom: 1px solid var(--linea); }
.historial li:last-child { border-bottom: 0; }
.historial .quien { font-weight: 600; font-size: .88rem; }
.historial .cuando { color: var(--ink-suave); font-size: .78rem; margin-left: 8px; }
.historial .texto { margin-top: 4px; font-size: .92rem; white-space: pre-wrap; }
.historial li.ev-cambio .texto { color: var(--ink-suave); font-size: .85rem; font-style: italic; }

/* ------------------------------------------------ Avisos */
.aviso { padding: 11px 16px; border-radius: 8px; margin-bottom: 16px; font-size: .9rem; font-weight: 500; }
.aviso-ok { background: #e5f2ea; color: var(--verde); }
.aviso-error { background: #fbeae9; color: var(--rojo); }

/* ------------------------------------------------ Login */
.login-lienzo {
  width: 100%; min-height: 100vh; display: flex; align-items: center; justify-content: center;
  background: var(--fondo); padding: 40px 20px;
}
.login-envoltura { display: flex; flex-direction: column; align-items: center; gap: 26px; width: min(400px, 92vw); }
.login-marca { display: flex; flex-direction: column; align-items: center; gap: 10px; }
.login-logo { max-width: 210px; max-height: 210px; width: auto; height: auto; }
.login-marca-fallback { color: var(--ink); font-weight: 800; font-size: 1.4rem; letter-spacing: .02em; text-align: center; }
.login-caja {
  width: 100%; background: var(--carta); border: 1px solid var(--linea); border-radius: 16px;
  padding: 38px 34px 32px; box-shadow: 0 10px 34px rgba(23,34,46,.10), 0 2px 8px rgba(23,34,46,.06);
  text-align: center;
}
.login-caja h1 { font-size: 1.25rem; margin-bottom: 4px; }
.login-caja .sub { color: var(--ink-suave); font-size: .86rem; margin-bottom: 10px; }
.login-caja form { text-align: left; margin-top: 12px; }
.login-caja .btn { background: #0a2472; }
.login-caja .btn:hover { background: #082058; }

/* ------------------------------------------------ Reportes */
.grid-graficas { display: grid; grid-template-columns: 1fr 1fr; gap: 20px; }
.grid-graficas .carta { margin-bottom: 0; }
canvas { max-height: 260px; }
.grafica-caja { position: relative; height: 260px; }
.grafica-imagen { display: none; }

/* ------------------------------------------------ Dos botones (usuario general) */
.dos-botones { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; margin-bottom: 26px; }
.boton-grande {
  display: flex; flex-direction: column; gap: 4px; padding: 26px 24px; border-radius: var(--radio);
  color: #fff; text-decoration: none; transition: transform .1s;
}
.boton-grande:hover { transform: translateY(-2px); }
.boton-grande strong { font-size: 1.1rem; }
.boton-grande span { font-size: .86rem; opacity: .9; }
.boton-inc { background: linear-gradient(160deg, var(--agua) 0%, #0a4b57 100%); }
.boton-tar { background: linear-gradient(160deg, var(--ambar) 0%, #8a611a 100%); }

/* ------------------------------------------------ Galería de fotos */
.galeria { display: grid; grid-template-columns: repeat(auto-fill, minmax(110px, 1fr)); gap: 10px; }
.galeria .foto { display: flex; flex-direction: column; gap: 4px; }
.galeria .foto img { width: 100%; height: 90px; object-fit: cover; border-radius: 8px; border: 1px solid var(--linea); }
.galeria .foto span { font-size: .72rem; color: var(--ink-suave); text-align: center; }
.galeria .foto.evidencia span { color: var(--verde); font-weight: 600; }

/* ------------------------------------------------ Tabs de catálogos */
.tabs { display: flex; gap: 4px; flex-wrap: wrap; margin-bottom: 18px; border-bottom: 2px solid var(--linea); }
.tabs a { padding: 9px 14px; font-size: .86rem; font-weight: 600; color: var(--ink-suave); border-bottom: 2px solid transparent; margin-bottom: -2px; }
.tabs a.activo { color: var(--agua); border-bottom-color: var(--agua); }
.tabs a:hover { color: var(--ink); }

/* ------------------------------------------------ Checkboxes en línea */
.checkbox-fila { display: flex; gap: 22px; flex-wrap: wrap; margin-top: 6px; }
.check-inline {
  display: flex !important; align-items: center; gap: 7px; text-transform: none;
  font-size: .92rem; font-weight: 500; color: var(--ink); margin: 0 !important;
}
.check-inline input { width: auto; }

/* ------------------------------------------------ Cronómetro en vivo */
.cronometro {
  display: inline-block; font-variant-numeric: tabular-nums; font-weight: 700;
  color: var(--agua); font-size: 1.1rem; letter-spacing: .02em;
}

/* ------------------------------------------------ Páginas imprimibles (acuse, reporte) */
.hoja-imprimible {
  background: var(--carta); border: 1px solid var(--linea); border-radius: var(--radio);
  padding: 30px 34px; max-width: 820px;
}
.hoja-encabezado { display: flex; flex-direction: column; gap: 2px; margin-bottom: 20px;
                   padding-bottom: 14px; border-bottom: 2px solid var(--linea); }
.hoja-encabezado strong { font-size: 1.15rem; }
.hoja-encabezado span { color: var(--ink-suave); font-size: .86rem; }
.hoja-encabezado-logo { display: flex; align-items: center; gap: 14px; margin-bottom: 20px;
                        padding-bottom: 14px; border-bottom: 2px solid var(--linea); }
.hoja-encabezado-logo img { height: 46px; width: auto; object-fit: contain; }
.hoja-encabezado-logo .hoja-encabezado-texto { display: flex; flex-direction: column; gap: 2px; }
.hoja-encabezado-logo .hoja-encabezado-texto strong { font-size: 1.15rem; }
.hoja-encabezado-logo .hoja-encabezado-texto span { color: var(--ink-suave); font-size: .86rem; }
.tabla-acuse { width: 100%; border-collapse: collapse; font-size: .92rem; }
.tabla-acuse th { text-align: left; width: 260px; color: var(--ink-suave); padding: 8px 10px;
                  border-bottom: 1px solid var(--linea); font-weight: 600; }
.tabla-acuse td { padding: 8px 10px; border-bottom: 1px solid var(--linea); }
.linea-firma { display: inline-block; min-width: 220px; border-bottom: 1px solid var(--ink); }
.firma-bloque { display: flex; gap: 60px; margin-top: 50px; flex-wrap: wrap; }
.firma-linea { display: flex; flex-direction: column; gap: 6px; }
.firma-linea span { display: block; width: 240px; border-bottom: 1px solid var(--ink); height: 40px; }
.firma-linea label { margin: 0; text-transform: none; font-size: .82rem; }

.solo-imprimir { display: none; }

.rep-an-pie-caja { position: relative; height: 420px; margin-top: 10px; }

/* ------------------------------------------------ Documentos públicos (sin sesión) */
.publica-lienzo { min-height: 100vh; display: flex; flex-direction: column; align-items: center; padding: 44px 20px 60px; }
.publica-marca { display: flex; flex-direction: column; align-items: center; gap: 10px; margin-bottom: 32px; text-align: center; }
.publica-marca img { max-width: 150px; max-height: 150px; width: auto; height: auto; }
.publica-marca strong { font-size: 1.3rem; }
.publica-marca span { color: var(--ink-suave); font-size: .88rem; }
.publica-lista { width: 100%; max-width: 640px; display: flex; flex-direction: column; gap: 14px; }
.doc-card { background: var(--carta); border: 1px solid var(--linea); border-radius: var(--radio); padding: 18px 20px; }
.doc-card h2 { font-size: 1.08rem; margin-bottom: 6px; }
.doc-card p { color: var(--ink-suave); font-size: .88rem; margin-bottom: 10px; }
.doc-card .doc-fecha { display: block; font-size: .78rem; color: var(--ink-suave); margin-bottom: 12px; }
.publica-vacio { color: var(--ink-suave); text-align: center; }

/* ------------------------------------------------ Hoja de QR imprimible */
.hoja-qr { display: flex; flex-direction: column; align-items: center; gap: 18px; text-align: center; padding: 50px 20px; }
.hoja-qr img.hoja-qr-img { width: 340px; height: 340px; max-width: 100%; border: 1px solid var(--linea); border-radius: 6px; }
.hoja-qr h2 { font-size: 1.35rem; }
.hoja-qr .hoja-qr-logo { height: 50px; width: auto; object-fit: contain; }

@media print {
  * { -webkit-print-color-adjust: exact !important; print-color-adjust: exact !important; color-adjust: exact !important; }
  .rail, .no-imprimir, .aviso { display: none !important; }
  main.con-rail { margin-left: 0; }
  body { background: #fff; }
  .hoja-imprimible { border: 0; padding: 0; max-width: 100%; }
  .solo-imprimir { display: block !important; }
  .tabla-mescat, .rep-an-pie-caja { break-inside: avoid; page-break-inside: avoid; }
  .tabla-mescat tr { break-inside: avoid; page-break-inside: avoid; }
  .hoja-imprimible h2 { break-after: avoid; page-break-after: avoid; }
  .grid-graficas { display: grid; grid-template-columns: 1fr; gap: 16px; }
  .grid-graficas .carta { break-inside: avoid; page-break-inside: avoid; }
  .grafica-canvas { display: none !important; }
  .grafica-imagen { display: block !important; width: 100%; height: auto; max-height: none; }
  .grafica-caja, .rep-an-pie-caja { height: auto; }
}

/* ------------------------------------------------ Responsive */
@media (max-width: 900px) {
  .rail { position: static; width: 100%; flex-direction: row; align-items: center;
          padding: 10px 14px; flex-wrap: wrap; gap: 6px; }
  .rail nav { flex-direction: row; margin: 0; flex-wrap: wrap; overflow-y: visible; }
  .rail nav a { padding: 8px 12px; border-left: 0; border-bottom: 2px solid transparent; }
  .rail nav a.activo { border-left: 0; border-bottom-color: var(--agua); }
  .rail-pie { border: 0; padding: 0; margin-left: auto; display: flex; align-items: center; gap: 12px; }
  .pie-usuario { margin: 0; }
  main.con-rail { margin-left: 0; }
  main { padding: 20px 16px 50px; }
  .detalle-grid, .grid-graficas, .fila, .fila-3, .selector-tipo, .dos-botones { grid-template-columns: 1fr; }
}